Our core value as a company is to work with our customers as partners and to be committed to ensuring their success. We can assist you with reviewing your current supply chain process, identifying opportunities for improvement, ensuring a smooth implementation of any of our solutions, as well as helping train your new eTurns users.

IT Integration and Consulting

The eTurns application is currently integrated with our customers’ back-office business systems and can be integrated into all current business systems.   Our IT consultants work with a customer to establish mapping criteria and then we perform any necessary integration work. The integration is tested, goes into a pilot phase and then goes into live production.

Supply Chain Consulting:

The eTurns consultants work with your company to review your current supply chain process and identify non-value-added processes as well as opportunities for improvement. After a thorough assessment, we will recommend best practices and document our findings in a lean stockroom implementation plan.

Implementation Support

eTurns can get new customers up and running in a few days with our quick and thorough implementation process:

  • Review  business processes and make sure the eTurns implementation reflects them
  • Set up the site with new users and authority levels
  • Review and import the bill of materials
  • Set up PDA (if applicable)
  • Conduct “train the trainer” or user training sessions

Marketing Assistance

The eTurns service opens up new ways for distributors to provide excellent service to their customers. eTurns has over 19 years of experience assisting our distribution customers with how to communicate the value of the lean techniques enabled by placing eTurns at the last step of their supply chain.  eTurns can assist your company in marketing the eTurns service to your customers or suppliers.

Support

Once the customer is up and running, eTurns offers flexible support contracts for any of the following support services:

  • User Support
  • Technical Support
  • Advanced Training
  • Train the Trainer