Our core value as a company is to work with our customers as partners and to be committed to ensuring their success. We can assist you with reviewing your current supply chain process, identifying opportunities for improvement, ensuring a smooth implementation of any of our remote stockroom solutions, as well as helping train your new eTurns users.
Services that eTurns Provides:
- IT Integration and Consulting: The eTurns application is currently integrated with our customers’ back-office business systems and can be integrated into all current business systems. Our IT consultants work with a customer to establish mapping criteria and then we perform any necessary integration work. The integration is tested, goes into a pilot phase and then goes into live production.
- Supply Chain Consulting: The eTurns consultants work with your company to review your current supply chain process and identify non-value-added processes as well as opportunities for improvement. After a thorough assessment, we will recommend best practices and document our findings in a lean stockroom implementation plan.
- Implementation Support: eTurns can get new customers up and running in a few days with our quick and thorough implementation process:
- Review business processes and make sure the eTurns implementation reflects them
- Set up the site with new users and authority levels
- Review and import the bill of materials
- Set up PDA (if applicable)
- Conduct “train the trainer” or user training sessions
- Marketing Assistance: The eTurns service opens up new ways for distributors to provide excellent service to their customers. eTurns has over 14 years of experience assisting our distribution customers with how to communicate the value of the lean techniques enabled by placing eTurns at the last step of their supply chain. eTurns can assist your company in marketing the eTurns service to your customers or suppliers. Here is a list of some of the ways in which we can be of assistance:
- Packaging the competitive differentiation provided by eTurns
- Structuring PowerPoint presentations
- Providing presentation content
- Tailoring the presentations to different customer segments
- Brochure content
- Making presentations to distributor management and/or the sales force
- Making presentations to distributor’s customers/prospects in the initial rollout stage
- Taking account management through the variety of optional ways to install eTurns and helping them position it for maximum benefit to their customer.
- Considering the cost / benefits of co-branding eTurns
- Helping customers understand the potential benefits from eTurns in their organization
- Support: Once the customer is up and running, eTurns offers flexible support contracts for any of the following support services:
- User Support
- Technical Support
- Advanced Training
- Train the Trainer
