RED RHINO Leak Detection Case Study With eTurns TrackStock
Key Takeaways
- Reduced cycle count time by 75%, from 8 hours to 2 hours per branch
- Supports more than 200 field technicians across multiple U.S. locations
- Automated min and max replenishment eliminated emergency distributor runs
- Improved inventory accuracy with discrepancy detection before counts are applied
- One administrator manages labels, users, reporting, and branches company-wide
- Helped stabilize branch inventory valuations for finance and budgeting
- Enabled better supplier pricing negotiations with real usage data
- Hit annual revenue goals after implementing eTurns TrackStock
Company Overview
Red Rhino Leak Detection is one of the fastest-growing pool leak detection and repair companies in the United States, operating across multiple locations with more than 200 field specialists. As the company expanded, managing inventory efficiently across branches became increasingly difficult. Inventory and Purchasing Manager Jonny Wall needed a solution that was easy for technicians to use, scalable across locations, and powerful enough to support finance and purchasing operations.
The Challenge
Before eTurns, Red Rhino used inventory software that created operational bottlenecks across the business. Monthly cycle counts at some branches took an entire workday, inventory discrepancies could not be reviewed before counts were finalized, and reports were difficult to use for financial planning.
Field specialists also dealt with inefficient workflows that required them to navigate multiple screens just to consume or count a single item. Inventory visibility across branches was limited, and emergency trips to distributors for missing parts became common.
Key challenges included:
- Cycle counts taking more than 8 hours per branch
- No discrepancy visibility during counts
- Multiple screens required to consume inventory
- Manual reporting and difficult financial reconciliation
- Frequent distributor runs for missing parts
- No centralized barcode or label management
- High implementation costs from competing software platforms
The eTurns Solution
Red Rhino implemented eTurns TrackStock to simplify inventory management across all branches and field operations. Every inventory item received barcode labels, allowing specialists to quickly scan items in and out using the mobile app.
As inventory is consumed, branch managers gain real-time visibility into stock levels. When inventory reaches configured minimum levels, eTurns automatically generates replenishment suggestions for supplier restocking. This eliminated emergency distributor trips and ensured inventory remained available when needed.
The company also streamlined cycle counting by organizing inventory into warehouse categories and reviewing discrepancies before counts are finalized. Tasks that previously consumed an entire workday can now be completed in roughly two hours.
Custom reporting also gave Red Rhino actionable financial insights, allowing the company to stabilize branch valuations, improve budgeting, and negotiate stronger purchasing agreements with suppliers using real consumption data.
See How RED RHINO Scaled Inventory Across 200+ Technicians
Watch how RED RHINO Leak Detection uses eTurns TrackStock to automate replenishment, reduce cycle count time, and simplify inventory management across multiple branch locations.
Results and Operational Impact
eTurns TrackStock created measurable improvements across RED RHINO’s operations, finance, and field service teams.
For Field Specialists
- Faster mobile scanning with fewer errors
- Inventory visibility before driving to branches
- Fewer distributor trips for missing parts
- More completed jobs per day for commission-based technicians
For Branch Managers
- Cycle count time reduced by 75%
- Real-time branch inventory visibility
- Automated replenishment based on min and max levels
- Improved inventory accountability through technician pull reports
For Finance and Purchasing
- Stabilized month-to-month branch valuations
- Better budgeting accuracy
- Consumption data used for supplier negotiations
- Easier reporting without manual spreadsheet reconciliation
For the Business
- Achieved annual revenue goals after implementation
- Reduced wasted time, fuel, and labor costs
- Identified dead stock and optimized warehouse space
- Simplified onboarding for new hires across all locations
“Moving to eTurns has been very helpful with logistics in our branches, helping to track our finances, and with ease of use and adoption. It’s allowed us to maximize revenue throughout the year by saving time, effort, money, and fuel.”
Why RED RHINO Chose eTurns
RED RHINO evaluated multiple inventory platforms before selecting eTurns. Many competing systems required large implementation costs or dedicated IT resources. eTurns stood out because it was cost-effective, simple to deploy, and easy for field technicians to learn quickly.
Jonny Wall managed labels, warehouse organization, user setup, and training across all branches without requiring a large implementation team. Today, RED RHINO continues expanding eTurns TrackStock as the company grows nationally.
“eTurns provided the most cost-effective solution for us and allowed me, as one person, to organize the warehouse, create labels, and train the guys across all our branches.”
eTurns TrackStock helped Red Rhino Leak Detection modernize inventory management across a rapidly growing field service organization. By improving cycle counts, automating replenishment, simplifying reporting, and giving branches real-time inventory visibility, the company reduced operational friction and increased efficiency across every level of the business.
With scalable inventory management, accurate financial reporting, and easy mobile adoption, Red Rhino now has the infrastructure to support continued national growth.
Download the full case study PDF to see how RED RHINO scaled inventory across 200+ field technicians.
Video Transcript: RED RHINO Case Study
RED RHINO Leak Detection uses eTurns TrackStock to simplify inventory management across more than 200 field technicians and multiple branch locations. With barcode scanning and mobile inventory tracking, specialists can quickly pull items from the warehouse while branch managers gain real-time visibility into stock levels. Automated min and max replenishment helps keep inventory available without emergency distributor runs, saving time and reducing stress for technicians in the field.
Before eTurns, RED RHINO struggled with inefficient inventory counts, confusing reporting, and multiple screens required just to consume inventory. Monthly cycle counts often took an entire day and provided no way to verify discrepancies before finalizing counts. With eTurns, counts can now be completed in about two hours, discrepancies can be reviewed before applying inventory changes, and reporting is customized for finance, budgeting, and purchasing decisions.
eTurns also helped RED RHINO stabilize inventory valuations across branches, improve supplier negotiations with real usage data, and support continued company growth. According to Inventory and Purchasing Manager Jonny Wall, the platform improved logistics, increased operational efficiency, and helped the company meet its annual revenue goals.
