How RED RHINO Cut Inventory Count Time by 75%, Automated Replenishment, and Hit Its Revenue Goal with eTurns
Key Takeaways
- Reduced inventory count time by 75%, from 8 hours to 2 hours per branch
- Automated min/max replenishment keeps specialists fully stocked
- Discrepancy review before applying counts improved financial reporting accuracy
- One person implemented eTurns across all branches at a fraction of competitor costs
- First-ever company-wide usage data now supports supplier negotiations and purchasing agreements
- Improved technician productivity helped RED RHINO complete more jobs and hit its revenue goals
Company Overview
RED RHINO The Pool Leak Experts is a rapidly growing nationwide pool leak detection and repair company with approximately 200 field specialists operating across the United States. As the company expanded, RED RHINO needed a better way to manage inventory across branches, improve reporting, and keep technicians stocked and productive in the field.
The Problem Being Solved
RED RHINO’s previous inventory software created operational challenges as the company scaled. Monthly inventory counts consumed an entire workday at each branch, reporting lacked structure, and discrepancies could not be reviewed before counts were finalized.
Field specialists also dealt with slow, complicated workflows that required navigating multiple screens to count or consume inventory. Financial reporting became unreliable because inventory valuations fluctuated month to month.
RED RHINO faced several key problems:
- Monthly inventory counts took approximately 8 hours per branch
- Errors and discrepancies went undetected until after the counts were applied
- Reporting generated raw Excel data without actionable financial insights
- Incoming inventory lacked proper receiving and tracking functionality
- Label creation and distribution required manual branch-by-branch management
- Competing inventory systems required expensive implementations and outside support teams
See How RED RHINO Improved Inventory Accuracy and Efficiency
Watch how RED RHINO, The Pool Leak Experts, uses eTurns TrackStock to reduce inventory count time, automate replenishment, improve reporting accuracy, and keep field specialists stocked across every branch.
How eTurns Works at RED RHINO
RED RHINO uses eTurns TrackStock to give branch managers and field specialists real-time inventory visibility across all locations. With barcode scanning, automated replenishment, discrepancy review, and custom reporting, the company simplified inventory management while improving operational efficiency and financial accuracy.
1. Mobile Scanning and Point of Use Pulls
Field specialists use barcode labels and the eTurns mobile app to pull parts each morning with only a few quick taps. Role-based access limits specialists to their assigned rooms, helping eliminate cross-branch inventory errors.
Branch managers now have real-time visibility into inventory across their locations, while technicians can check live quantities before making unnecessary return trips.
2. Automated Replenishment with Min and Max Levels
eTurns automatically triggers replenishment recommendations when inventory reaches configured minimum levels. This keeps branches consistently stocked and ensures specialists have the parts they need to complete jobs on time.
The company also identified unused inventory and reduced excess stock that accumulated during supply chain disruptions.
3. Faster Counts With Discrepancy Review
Inventory counts are now organized by category, allowing branch managers to move through warehouses more efficiently. Before counts are finalized, managers can review discrepancies directly on screen, perform recounts if necessary, and verify accuracy before applying inventory changes.
This improved process stabilized monthly inventory valuations for the finance team and reduced reporting inconsistencies.
4. Custom Reporting and Supplier Insights
eTurns generates automated custom reports for finance and branch operations. RED RHINO now has company-wide inventory usage and receiving data for the first time, allowing leadership to improve budgeting and negotiate better supplier agreements.
“Jobs aren’t bleeding over into the next day anymore. We’re completing jobs on time,
adding more jobs, and I’m positive eTurns had something to do with us hitting our revenue
goal last year.”
Operational Benefits Across Every Branch
eTurns TrackStock improved inventory visibility, replenishment, and reporting across RED RHINO’s operations. Branch managers gained more accurate inventory data, field specialists stayed stocked and productive, and finance teams received more reliable reporting for budgeting and purchasing decisions.
For Branch Managers
- Inventory counts reduced from 8 hours to 2 hours per branch
- More accurate and trustworthy inventory valuations
- Automated replenishment prevents stockouts
- Stable monthly valuations improve budgeting accuracy
“With our previous inventory software, you couldn’t tell if you had a discrepancy. eTurns lets you see it, notice a discrepancy, do a recount if necessary, and verify before you apply.”
For Field Specialists
- Parts remain stocked and ready for jobs
- Fewer trips to distributors and supply houses
- More completed jobs per day increase commission earnings
- Simple mobile workflows improve adoption and reduce training time
“The app is very easy. We gave them limited functionality, so they only have a few things to do. Anything that makes it easier for service techs, they’re going to use it more.”
Fast and Affordable Implementation
Many competing inventory platforms quoted implementation costs of up to $100,000 and required external support teams at every branch location. RED RHINO implemented eTurns internally with one person leading the rollout.
Inventory and Purchasing Manager Jonny Wall organized warehouses, configured rooms, created barcode labels, and trained users across all branches using simple onboarding videos and messaging. New users can begin scanning inventory on day one.
“A lot of the other companies had massive implementation costs. eTurns provided the most cost-effective solution and allowed me as one person to implement it across all our branches. I love it, I love it, I love it.”
Why RED RHINO Recommends eTurns
eTurns helped RED RHINO improve branch logistics, stabilize financial reporting, simplify inventory management, and maximize technician productivity. The company now operates with greater inventory visibility, better supplier data, and more efficient branch operations.
Conclusion
eTurns TrackStock helped RED RHINO, The Pool Leak Experts, modernize inventory management across a rapidly growing field service organization. By improving cycle counts, automating replenishment, simplifying reporting, and giving branches real-time inventory visibility, the company reduced operational friction and increased efficiency across every level of the business.
With scalable inventory management, accurate financial reporting, and easy mobile adoption, RED RHINO now has the infrastructure to support continued national growth.
“eTurns has been very helpful with branch logistics, financial tracking, and ease of adoption. We’ve never had inventory data like this before — and we’ll use it to negotiate better prices and purchasing agreements with our suppliers. It’s allowed us to save time, reduce waste, and maximize revenue. I’m positive it’s made a difference.”
Download the full case study PDF to see how RED RHINO scaled inventory across 200+ field technicians.
Video Transcript: RED RHINO Case Study
RED RHINO, The Pool Leak Experts, uses eTurns TrackStock to simplify inventory management across more than 200 field technicians and multiple branch locations. With barcode scanning and mobile inventory tracking, specialists can quickly pull items from the warehouse while branch managers gain real-time visibility into stock levels. Automated min and max replenishment helps keep inventory available without emergency distributor runs, saving time and reducing stress for technicians in the field.
Before eTurns, RED RHINO struggled with inefficient inventory counts, confusing reporting, and multiple screens required just to consume inventory. Monthly cycle counts often took an entire day and provided no way to verify discrepancies before finalizing counts. With eTurns, counts can now be completed in about two hours, discrepancies can be reviewed before applying inventory changes, and reporting is customized for finance, budgeting, and purchasing decisions.
eTurns also helped RED RHINO stabilize inventory valuations across branches, improve supplier negotiations with real usage data, and support continued company growth. According to Inventory and Purchasing Manager Jonny Wall, the platform improved logistics, increased operational efficiency, and helped the company meet its annual revenue goals.
