Our core value as a company is to work with our customers as partners and to be committed to ensuring their success. We can assist you with reviewing your current supply chain process, identifying opportunities for improvement, ensuring a smooth implementation of any of our solutions, as well as helping train your new eTurns TrackStock users. Taking advantage of our analytics and trending will help you maximize your cash flows and increase your profitability.

 

IT Integration and Consulting

The eTurns application is currently integrated with our customers’ back-office business (ERP) systems and can be integrated with any current business systems. Our IT consultants work with a customer and their IT support to establish mapping criteria. Then the customer’s IT staff and eTurns work jointly to complete the connection. Today, we can communicate using Web services, the VAN, and eCommerce site or FTP. Data formats include EDI, Edifact, xml, or flat file. File types can include Orders, Consigned Pulls, Catalog, Advanced Ship Notices, Acknowledgements, Bill on Usage, Bill on Replenishment, Quote or Order. The integration is tested, goes into a pilot phase and then goes into live production. The lapsed time to implement can be less than 2 weeks.

Supply Chain Consulting:

The eTurns consultants work with your company to review your current supply chain process and identify non-value-added processes as well as opportunities for improvement. After a thorough assessment, we will recommend best practices and document our findings in a lean stockroom implementation plan.

Implementation Support

eTurns can get new customers up and running in a few days with our quick and thorough implementation process:

  • Review business processes and make sure the eTurns implementation reflects them
  • Set up the site with new users and authority levels
  • Review and import the bill of materials
  • Set up PDA (if applicable)
  • Conduct “train the trainer” or user training sessions

Marketing Assistance

The eTurns service opens up new ways for distributors to provide excellent service to their customers. eTurns has over 22 years of experience assisting our distribution customers with how to communicate the value of the lean techniques enabled by placing eTurns at the last step of their supply chain. eTurns can assist your company in marketing the eTurns service to your customers or suppliers.

Support

Once the customer is up and running, eTurns offers flexible support contracts for any of the following support services:

  • Customer Success
  • User Support
  • Technical Support
  • Advanced Training
  • Train the Trainer
  • Defining new value-add customized reports